Communication differences are frequently cited as the most difficult aspect of managing a multi-generation workplace, particularly one in which four or five generations are coexisting.
What we did
Four-hour workshops, train-the-trainer sessions, and keynote presentations.
Delivered annually to managers across all major U.S. parks.
Program content has progressively developed following launch in 2017.
Using generational framework to streamline communication across generations, with emphasis on reaching Gen Z (over 60% of park employees).
Areas of focus include customer service and safety.